01. Assumption of Risk & Liability Release
Operating any motorized, high-performance vehicle involves inherent risks that cannot be fully eliminated.
Inherent Risks: Riding a TLTBoard (whether gasoline or electric-powered) is an active, extreme sport. It carries the risk of property damage, serious bodily injury, paralysis, or death. These risks can result from, but are not limited to, loss of control, collisions, terrain conditions, weather, or improper maintenance.
Full Release of Liability: By completing this purchase, the Buyer voluntarily assumes all risks associated with the assembly, maintenance, and operation of the TLTBoard. The Buyer agrees to release, waive, discharge, and hold harmless TLTBOARD LLC, its founders, officers, employees, and affiliates from any and all claims, liabilities, demands, actions, or damages arising out of the use or operation of this product.
Safety Gear Mandate: The Buyer agrees to always wear certified protective equipment when riding a TLTBoard, including at minimum: a certified motorcycle or off-road helmet, sturdy closed-toe boots, gloves, eye protection (goggles or a full-face shield), and durable long pants and a jacket or other abrasion-resistant clothing covering the arms and legs. The Buyer agrees to ride strictly in accordance with local laws and their own personal skill limits.
Riding without this protective gear significantly increases the risk of serious injury or death. Failure to wear it at all times while riding is a breach of this Agreement and reduces or voids any liability TLTBOARD LLC would otherwise have for injuries that occur while riding, to the maximum extent permitted by law.
02. Handcrafted Engineering & Pre-Shipping Quality Assurance
We take pride in our engineering and craft. A TLTBoard is a specialized, engineered machine, not an anonymous, mass-produced assembly-line toy.
Individually Built & Tested: Every single TLTBoard is designed by our lead mechanical engineer, hand-assembled, and undergoes rigorous hands-on testing.
Quality Assurance Ride: Before being packed and boxed, every board is test-ridden and tuned multiple times by our team to guarantee that the powertrain, brakes, steering geometry, and electronics perform flawlessly.
What to Expect: Because each unit is individually tested on real terrain prior to shipment, you may notice minor, clean cosmetic signs of testing (such as light dust on the tires). This is a certificate of active inspection, ensuring your board is 100% functional and ready to ride.
03. Customer Maintenance & Safety Ownership
High-performance carving machines require active ownership and regular mechanical care. To ensure your safety and the longevity of the vehicle, the Buyer agrees to perform the following:
Pre-Ride Inspections: Regularly check and tighten all bolts, nuts, and structural parts. Vibrations from off-road riding and carving can naturally loosen hardware over time.
Suspension & Bushing Maintenance: Periodically inspect the dual rubber adjustable suspension. Ensure that the rubber steering/damping bushings remain fresh, elastic, and free of dry-rot, cracking, or severe wear.
Stop Riding if Anomalies Occur: If you hear any unusual noises, experience abnormal vibrations, or suspect any mechanical or electrical issues, stop riding immediately. Do not operate a compromised vehicle. Reach out to our support team right away for guidance.
04. Mandatory Video Assembly & Setup Guidelines
Your TLTBoard will arrive partially disassembled to ensure safe, secure, and compact transport.
Required Instructional Videos: Immediately upon successful payment, you will receive an automated email containing access links to our official setup, assembly, and safety videos.
No Skipped Steps: The Buyer agrees to watch these videos in their entirety and follow the assembly instructions step-by-step. Skipping assembly steps or using unauthorized parts during setup may compromise the structural integrity of the board, poses severe safety risks, and voids our support terms.
05. International Shipping, Customs, & Local Regulations
We ship our handcrafted boards globally, but international shipping requires Buyer cooperation:
Free Shipping Covers Freight Only: Where we offer free shipping (currently the United States only; Europe and all other countries are quoted individually by email), it covers transport to your delivery address only. It never includes customs clearance, import duties, VAT/GST or other taxes, brokerage or carrier handling fees, or any local registration, inspection, or compliance costs.
Customs, Duties, and Taxes: The Buyer is the importer of record. Any import duties, local taxes, customs clearance fees, or administrative charges applied by your destination country’s government or shipping carriers are the sole responsibility of the Buyer, who must pay them when due, provide any paperwork the carrier or customs authority requests, and collect the shipment. Refusing or abandoning a shipment does not entitle the Buyer to a refund, and any return, storage, or destruction fees charged by carriers or authorities are the Buyer’s responsibility.
Compliance with Local Laws: The Buyer is solely responsible for researching and verifying, before ordering, that importing, owning, and operating a TLTBoard is legal under their local, state or provincial, and national laws (including motor-vehicle, emissions, battery, and noise rules) and that they may lawfully take delivery and use it where they live. If a shipment is delayed, held, seized, or rejected by customs authorities or local law enforcement, or the board cannot lawfully be used at the destination, TLTBoard LLC is not liable, and the sale remains final.
06. Refunds, Cancellations & Warranty
Due to the custom, handcrafted nature of our products and the cost and complexity of international freight, we do not accept change-of-mind returns. The following applies:
Cancellation: You may cancel your order for a full refund within 24 hours of purchase. After 24 hours, production may have started and the order can no longer be cancelled.
Damaged in Shipping: If your board arrives damaged, contact us within 7 days of delivery with photos or a short video. We will send replacement parts at our cost. No return of the board is required.
Warranty: Your board is covered against manufacturing defects for 3 months from delivery. We will send replacement parts at our cost. The warranty does not cover normal wear, crashes, misuse, modifications, or improper storage or maintenance. TLTBoard is a smart, simple machine built to be easy to self-repair, whether electric or gas, using common parts you can source yourself. We are always here to help with support, recommendations, links and instructions for anything you need, including upgrade ideas.
Full Details: Please read our Refund, Returns & Warranty Policy, which forms part of this Agreement. Our team will also always assist with troubleshooting, direct video support and sourcing replacement components.