Customer Policy
Refund, Returns
& Warranty Policy
Every TLT Board is built to order, by hand. Because of this, and because we ship internationally, we don’t accept change-of-mind returns. Here is exactly what we do offer.
01. Cancellations
You can cancel your order for a full refund within 24 hours of purchase. After 24 hours, production may have started and the order can no longer be cancelled. To cancel, email info@tltboard.com with your order number.
02. Damaged in Shipping
If your board arrives damaged, email info@tltboard.com within 7 days of delivery with clear photos or a short video of the damage and the packaging. We will send you the replacement parts at our own cost. You never need to ship the board back.
03. Warranty
Your board is covered against manufacturing defects for 3 months from delivery. If a defect appears, email us with photos or a video and we will send replacement parts at our cost.
The warranty does not cover normal wear, crashes, misuse, modifications, or damage from improper storage or maintenance.
04. Customers in the European Union
Consumer rules differ across the EU. If you are ordering from the EU, please contact us directly at info@tltboard.com before you buy and we will explain how it applies to you.
05. International Orders: Customs, Duties & Taxes
Import rules, customs duties and taxes (VAT/GST and similar) vary by country and are not included in our price or shipping fee. Please check what is allowed and what you’ll owe in your country before ordering. You are responsible for paying any customs, duties and taxes and for completing customs clearance when your board arrives.
06. Refund Method
Approved refunds are returned to your original payment method within 5–10 business days.
Questions? Email info@tltboard.com.