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FAQ
GENERAL QUESTIONS
What is TLT Board?
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TLT Board is an innovative electric or gas-powered board featuring a unique three-wheel design that enhances stability and maneuverability.
Who can use the TLT Board?
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The TLT Board is perfect for riders of all skill levels. Whether you're a beginner looking for a fun ride or an experienced skater or surfer seeking a versatile transportation experience or off-road adventure, this board is for you.
What makes the TLT Board different from other boards?
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Our three-wheel design provides superior balance and stability, full suspension, and eliminates cutouts and speed wobbles. With maximum grip, the riding experience is smooth and safe. Conquer any terrain—small rocks and dirt are no problem, thanks to our clever suspension system.
Is the TLT Board suitable for all terrains?
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Absolutely! The TLT Board is designed for both urban environments and off-road use, offering a smooth ride on a variety of surfaces.
How do I charge the TLT Board?
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The TLT Board comes with a 10-amp charger that connects to a standard outlet. A full charge typically takes just one hour!
How do I maintain my TLT Board?
Regular maintenance includes:
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Checking tire pressure
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Ensuring all components are functioning properly
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Listening for smooth operation—no noises or squeaks
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Tightening nuts as shown in our maintenance video
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Ensuring rubber bands are flexible and crack-free Refer to our maintenance guide for detailed instructions.
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Is the TLT Board suitable for kids?
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While the TLT Board can be used by younger riders, we recommend that children wear protective gear and be supervised by an adult. It's suitable for kids approximately 12 years old and up.
SAFETY & REGULATIONS
What safety gear should I wear while riding?
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For maximum safety, we recommend wearing a helmet, knee pads, and elbow pads.
Do I need a license to ride the TLT Board?
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Regulations vary by location. Please check your local laws regarding electric skateboard or gas-powered board usage and licensing.
TROUBLESHOOTING
What should I do if my TLT Board isn’t working properly?
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For immediate support, contact us via WhatsApp at 424-366-1212. Alternatively, email us at tltboardusa@gmail.com. We can send replacement parts or guide you through any issues. The electric motor and controller come with a one-year warranty.
WARRANTY & RETURNS
Does the TLT Board come with a warranty?
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Yes, we offer a one-year warranty covering manufacturing defects.
What is your return policy?
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We have a 30-day satisfaction guarantee return policy. Items must be in their original condition to qualify for a return, and shipping expenses will be paid by the customer.
SETUP & FIRST RIDE
Make sure to fully charge your battery before your first ride. Check out our setup guide
Don't forget the rubber band that goes underneath the board - don't mount without it!
Always wear protective gear – a helmet is recommended!
We recommend starting in a safe, open area while you get the hang of things!
Support
Got any questions or need help with your board?
We are always here for you.
Email: contact@tltboard.com
Phone : 424-366-1212
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